Bespoke Pamplona White Primed Door

Wooden Product Finishing

Our products are supplied fit for purpose and unfinished (unless a pre-finished door has been ordered). As wood is a natural product, sanding and treating maybe required to achieve the perfect finish. If you have not ordered a pre-finished/treated door then we recommend that quality hardwax oils such as Treatex, Osmo, or Sikkens Polyurethane Varnish are used to seal and protect the goods and to validate your warranty. 

For doors to acclimatise, they should be left in the house prior to installation for at least seven days with the ambient temperature gradually increased over this period.

All of our doors must be treated before they are hung, not afterwards. It is vitally important not to miss areas where the door has been cut for hinges or any other door furniture as this would allow for moisture to get into the door and spread throughout it. 

Applying a stain prior to treating is known to highlight the areas where glue may have spread to the face of the door during manufacturing, particulary where veneers meet. This cannot be claimed for under warranty. A clear, hardwax oil is what should be used. 

Modern oil finishes are extremely durable and hardwearing, they are very simple to apply and fast drying. Once your appropriate finish has been applied, generally very little maintenance is required. It is always advisable to cover any scratches that may occur over time. The benefit of using hardwax oil is that this is a very simple process of re-applying the finish to the affected area with a cloth.

If you're wanting to paint an unfinished oak veneer door, ideally a White Primed Door should be purchased instead. However, if you do decide to paint an unfinished oak veneer door then to comply with the door's warranty it must have an undercoat/primer and top coat which is solvent based, not water based.

Storage - Flat and Dry Only

As wood is a natural product it is important that it is stored correctly. We recommend that your new products are stored flat and in a dry area. We recommend that all packaging is kept on the products, or removed for inspection and then re applied for storage. Again as wood is a natural product it is susceptible to changes in each room's atmosphere and as such please be mindful of this and take care to avoid damp areas or newly plastered rooms etc. For more detailed information on how to treat you newly delivered doors click here.

Installation
This engineered door must be fitted with a minimum of 3 hinges. This is due to the weight of the product, which can be attributed to the high grade materials used in the construction of the door. Choosing to ignore this requirement will void your warranty.

As it is a priority to ensure that our products are delivered to you in perfect condition, we only work with reliable delivery companies who have outstanding reputations. At the checkout stage, the most economical available delivery option will be automatically applied to your basket, allowing you to spend where it matters.

Standard Delivery Rates

Doors - £40.00*(this is per order, not per door)

*We apply a shipping surcharge of £35.00 to certain postcodes for timber-only orders, which can also add an additional 5 working days to the delivery lead time, see our delivery lead time.

Standard Deliveries - you will receive a notification from your designated courier prior to delivery. Please note, we cannot currently offer express delivery on orders of timber only.

If you have selected additional options for your items such as pre-finishing, please allow up to an additional 10-15 working days for delivery. This will be based on the number of in-house oiling requests and the chosen finish which will affect the number of coats and required drying time..

All delivery times are based on orders being placed before 9am and the lead times are from when your order has been dispatched, not placed.

Please note that your delivery will be made to the kerbside. As such, please ensure you can move your order to a secure location.

We do not recommend booking any tradesmen until you have received your delivery, as a precaution that any delivery issues may arise.

In the unusual event that your package arrives showing signs of damage, we strongly suggest that you inspect your delivery while the driver is still present, if a fault is to be found request that the driver reports this and sign for the parcel as damaged. It is also recommended that you take photographs of the damaged area along with a detailed description.

It is the customer’s responsibility to check for any damages and report them to us within a 24-hour period.

Still, Have Questions?

If you still have questions regarding the delivery of your order, please give our dedicated Customer Service Team a call and they will be happy to assist you further.

For more detailed delivery information see our delivery page here