Frequently Asked Questions About Internal Doors Delivery Service
Delivery Information and FAQ’s
Internal Doors has chosen to work with delivery companies based on their reputation, so we can ensure we can provide a service that ensures you get a trusted and reliable delivery service, no matter which item you order.
Click here for information on how you can return your goods back to us.
We use a variety of courier companies and the cheapest available delivery option will automatically be selected at the checkout stage, to allow you to spend where it matters. Don’t forget that orders over £750 will qualify for free shipping in mainland UK!
Small Ironmongery: £5
Ironmongery & Oils: £10
Skirting, linings, frames, window boards and furniture: £20
Please Note: We are obliged to apply a shipping surcharge to certain postcodes. Enter your postcode at the checkout to see if any surcharges apply. Surcharges are applied on top of the Free Delivery.
If you have any questions regarding surcharges, please call us on 01455 566 566 to find out more.
STANDARD - If all of your items are in stock, your delivery should take between 3 - 5 working days.
EXPRESS - If all of your items are in stock, your delivery should take upto 48 hours, if ordered before 1pm.
SUPER EXPRESS - If you need your item sooner than 48 hours, please call us to see if it is available for the item you need.
Booking a tradesman before delivery
As unforeseen circumstances can on the rare occasion cause delivery issues, we do not recommend booking any tradesmen until your items have been delivered.
We are conveniently located in the Midlands, based in Lutterworth, Leicestershire, which allows for people to collect their order for free, from a variety of areas throughout the UK. Our warehouse is open Monday - Friday 10am - 12pm and 2.00pm to 3.30pm for free collections. If all of your items are in stock, please allow 24 hours before collecting from our warehouse. If you place an order and some of your items are out of stock, you will be notified by email as soon as the product is in our warehouse, please allow 24 hours before collecting from our warehouse. *Please note: Our collection address is different to our showroom and offices*
Internal Doors Collections
C and V Business Park
If your order contains doors, door hardware, skirting, oil or any of the combination listed, your order will probably go with GS Logistics. We use them to deliver the majority of our orders as they can ship different item types together. GS will call you and say when they’re next in your area, leaving you to decide a suitable delivery time. Standard delivery for GS takes 3-5 days, and they only deliver to certain postcodes.
Skirting, window board and architrave will in most instances be shipped via Tuffnells unless part of an order which includes doors. Standard delivery usually takes between 2-4 days. Orders Shipped with Tuffnells will be attempted to be delivered to you twice both times if there is no one at the property they will leave you a contact card. After the second attempted delivery, Tuffnells will hold the goods for a further 3 days before returning the doors to ourselves. Please note that if the goods are not delivered and need to be sent back out there will be another delivery charge to pay.
Premier Standard & Priority Delivery
If purchasing doors, your order will be shipped via Premier who will call you on the provided number to arrange a booking slot. they will contact you prior to delivery, using the details provided by yourself at checkout. This is to ensure that you will be there to receive your order. Premier may also be used to send smaller items if they have been ordered along with larger products such as doors, skirting & architrave. Premier offer either Standard Delivery (2-4 Working Days) or Priority Delivery (Within 2 Working Days). Quoted delivery is for mainland England, Scotland and Wales. More remote areas (i.e. Scottish Highlands) may incur additional delivery charges.
Smaller items such as door hardware, oils, waxes and paints will usually be shipped via UPS unless they are purchased along with larger products. UPS standard delivery will usually take between 2-4 days.
Certain small items such as door hardware and samples may sometimes be shipped via Royal Mail.
Delivery to an alternate address
If you would like your order shipping to a different address to that of your billing address, you can do this at checkout.
Changes to delivery dates
In the unlikely event that your delivery date should change, a representative from Internal Doors will contact you by phone or email to inform you of your new delivery date. Internal Doors is not responsible for any additional costs which result due to extended delivery times unless prior consent is provided in writing by a member of the Internal Doors’ team.
Problems with delivery
Here at Internal Doors we make every effort to ensure that your goods are delivered to you quickly and in pristine condition. Despite this, some issues are simply unavoidable. In the event of a problem, please read the following information to ensure that it is quickly resolved.
For insurance reasons, we are unable to guarantee that delivery will be made directly to your door or inside your property. This is very much at the discretion of your delivery driver. Therefore it is the customer’s responsibility to ensure that they are able to receive the goods from the courier upon delivery to the kerbside.
Many of our orders are delivered on a pallet. It is the driver's discretion whether they take the pallet away with them following delivery. We are unable to collect any pallets after delivery has taken place. We highly recommend the doors should be taken off the pallet and stored laying flat raised off the floor.
If you have requested we pre finish your doors, please allow up to an additional four weeks for delivery. This will depend on the number of in-house oiling requests and also the chosen finish which will affect the number of coats and required drying time.
AM or PM delivery
You will be given an estimated AM or PM time of delivery upon placing your order, if you would like to alternate this, please let us know at least 3 days prior to your delivery date and we will contact the courier company to change the time period for you.
Hours of Delivery
The majority of our couriers operate weekdays only. Because we use a variety of different courier companies we cannot generalise the hours of delivery. Once you have been assigned a courier at the checkout stage, you can check the individual couriers hours of operation above.
Will the driver call me to let me know when they are going to deliver?
In most cases yes, but again this is dependant on which courier company you are assigned at the checkout stage. For large items like doors and skirting, you will always be given an estimated delivery time, so even if you are not contacted by phone beforehand, you should have been notified by email. Small items such as hinges and handles are sent via UPS or Royal Mail, you will not be contacted by the delivery driver before delivery. If the doors are delivered on a pallet, will the driver take the pallet or leave it with me? In most cases the driver will take the pallet away with them. However TNT have indicated they generally leave the pallet with the customer.
What happens if I'm not at home at the time of delivery?
This should not happen, you will have been made aware of the time/date of delivery by phone or email. If it a large item such as a door or skirting and you do not give us at least 3 days notice prior to delivery that you will not be home on the agreed date/time - we will rearrange delivery for you but this may incur a redelivery charge. Therefore it is the customer’s responsibility to ensure that they are able to receive the goods from the courier upon delivery to the kerbside. Before confirming your order, please ensure all contact details are correct. Any redelivery costs incurred as a result of incorrect contact details must be paid by the customer and not Internal Doors.
Will it be brought inside my house?
This is not standard and the driver is not required to do so because of insurance/injury reasons whilst inside your property. SO please be very clear that if you request him to do so and he/she is willing to help and have time to do so, should there be any damage to your property or anything of this nature - then remember it is not standard as part of the service and we have pre informed you of this, so there can not be cause for complaint after the event.
Will it be delivered to my door?
In most cases yes, provided there are no "out of the ordinary" objects/reasons for driver not to have easy access to your door. Some delivery companies, will only deliver to kerbside, for insurance reasons, we are unable to guarantee that delivery will be made directly to your door or inside your property. This is very much at the discretion of your delivery driver.
I cannot lift the item from my kerbside, will the delivery driver help me?
See previous answer
Will the delivery driver allow me to inspect the item for damage?
Yes he will. Drivers and delivery depots are only paid for their job if they get a signed delivery note. If you do not sign - they can not leave you as they won't be paid. So you are entitled to check the goods before signing. PLEASE ALSO NOTE - if you sign the paperwork, it does say on there "RECEIVED IN GOOD CONDITION" so with that mind, you are agreeing the goods arrived in satisfactory condition and the delivery is complete without issue. If you have a damage complaint IT MUST BE NOTED and you should refuse delivery altogether.
If it is a small item, does someone need to be here to sign for it?
In most cases our couriers like to get a signature, but you can request for it to be left safe by contacting the courier company once you have been given your delivery date and time.
In the event that there is a problem with your goods, please contact us.
We must be informed of the problem of with the order within 48 hours of delivery. You also must check for damage at the time of delivery.
Internal Doors is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing.
Products must be returned at your cost and in re-sale able condition, this also means the goods must be in suitable packaging for the return transport.
This does not effect your statutory rights.